Frequently Asked Questions

• How far in advance can I book? Are bookings only online?

  Transfer bookings are exclusively accepted online via our booking forms and must be made at least 10 hours prior to your requested pickup time. We do not accept bookings by phone, email, WhatsApp, or Viber.

• Do you provide short-distance island transfers or immediate pick-up?

  Our fleet is dedicated to Airport & Long-distance Island transfers. We do not provide on-call / immediate pick-up services and we are unable to facilitate short-distance local trips (e.g., within the same area, from Ialysos to Rhodes or from Pefkos to Lindos).

• Can I pay online? How do I know my booking is confirmed?

  Yes, you can pay online securely via Stripe using your credit/debit card, Google Pay, Apple Pay, Link, Klarna, Revolut Pay, and more. As soon as you complete the payment, a confirmation email with all your booking details will be sent automatically. (If you don't see it, please check your spam/junk folder).

• What type of Transfer should I select?
  • Arrival & Departure Transfer: Select this to book a round-trip. You get an automatic discount for booking both! Check the "Return from a different location" box if your departure point differs from your arrival.
  • Arrival Transfer: Select this if you only need a transfer from the Airport/Port to your destination.
  • Departure Transfer: Select this if you only need a transfer from your location to the Airport/Port.
• Can I modify or cancel my booking?

  Modifications: You can modify your booking by contacting us. Changes are free of charge but must be requested at least 4 hours prior to your scheduled pickup time.

  Cancellations: Please visit our cancellation form.

  • Cancel at least 4 hours before pickup: Full refund minus a €10.00 standard fee.
  • Cancel less than 4 hours before your scheduled transfer (applies to all one-way, island, and attraction transfers): No refund.
  • Cancel less than 4 hours before arrival (Round-trip): You will receive a refund equal to the value of the return transfer only.
  • No extra charges if your flight is canceled and rescheduled for the next day. Just inform us as soon as possible!

• Are prices per taxi or per person? Is the transfer private?

  All our prices are per vehicle, not per person. We exclusively offer private transfers, meaning you will be transferred directly to your destination safely and without delays, sharing the vehicle only with your own group.

• What kind of cars do you have?

  Our fleet consists of high-quality vehicles:
  Sedans & Station Wagons (1-4 pax): Mercedes E Class, Mercedes S Class, Skoda Kodiaq, Skoda Octavia Sports Wagon, Skoda Superb, VW Passat.
  Minivans (1-8 pax): Mercedes Vito, Opel Vivaro, Peugeot Traveller, Renault Traffic, Toyota Pro Ace.

• Do you provide child seats?

  Yes, we offer infant seats, baby seats, and child boosters from various trusted brands at a very low cost. Most of our infant and baby seats feature ISOFIX & adjustable reclining for maximum safety and comfort. They can be installed forward or rear-facing upon request.
  Our boosters are backless cushions, suitable for older children who meet the height requirements.

  You can request up to 2 child seats per Taxi and up to 4 per Minivan.
  Prices (one-way): Baby seat €7.00 | Infant seat €7.00 | Child booster €5.00

• How many passengers and luggage can a vehicle carry?

  Maximum capacity is 4 passengers per Taxi and 8 passengers per Minivan (infants and children included).

  Average Suitcase Sizes

  • Cabin: 45-55cm (18-22")
  • Medium: 65cm (26")
  • Large: 75cm (29")
  • X-Large: 81cm (32")

  Taxi Max Allowance Examples)

  • 6 Cabin suitcases
  • 2 Medium + 3 Cabin
  • 1 Large + 1 Med + 2 Cabin
  • 1 X-Large + 2 Cabin

  Minivan Max Examples

  • 7-8 Pax + 8 Med/Large + 4 Cabin
  • 5-6 Pax + 10 Med/Large + 6 Cabin

  Excessive Luggage: If your luggage exceeds the taxi limit, the system will automatically prompt you. A Station Wagon or Minivan will be provided to accommodate your needs (€10.00 one-way / €20.00 round-trip).

  Special Equipment

  • Strollers / Wheelchairs: If your equipment is bulky or non-foldable, please select the Excessive Luggage service.
  • Surfboards / Special Items: For items exceeding 180cm in total dimensions (L+W+H), select the service. We will provide a Minivan for up to 4 passengers and 2 surfboards or special baggage.

• What pickup time should I specify?

  Arrivals: Please provide the scheduled arrival time exactly as shown on your flight ticket.

  Departures: You should aim to be at the airport 2 hours before your flight. Therefore, we highly recommend selecting a pickup time at least 2 hours and 30 minutes before your departure, plus the estimated transfer duration, to ensure a stress-free drive. Check approximate transfer times here.

• How do I meet the driver?
  • At the Airport: Our driver will be waiting at the arrivals exit, holding a sign with your name.
  • At the Port: The driver will meet you close to your boat, holding a sign with your name.
  • At your Hotel: The driver will meet you at or just outside the reception area.
  • At an Apartment / Villa: Please wait outside at the specified address at the scheduled time.

  Important: Please have the voucher you received via email ready to show the driver. If there is any problem that delays you, please contact us immediately.

• Can a taxi or minivan drive inside the Rhodes Old Town?

  No, Rhodes Old Town is a car-free zone. Our vehicles will drop you off or pick you up at the gate nearest to your hotel.

  Most Old Town hotels provide a shuttle service (with small electric buggies) to and from the gates. We advise asking your host which gate is closest and entering it in the booking form. Alternatively, just enter your hotel name and we will coordinate with your host.

• What happens if my flight is delayed?

  There are no extra charges if your flight arrives with a delay! We actively monitor all flights online, and our driver will meet you at the arrivals exit after you collect your luggage.

  In the rare event that your flight is heavily delayed and our schedule is extremely busy, we will contact you upon landing to inform you if a short wait is required.

• Is there a charge if I am late to the meeting point?

  There are no extra charges, but we kindly ask you to avoid unnecessary delays.

  Arrivals: The driver will wait for you to collect your luggage for up to 1 hour after your flight lands (average time to exit is 30-40 mins). If you experience unexpected issues (e.g., lost luggage), please send us a message via WhatsApp so the driver knows to keep waiting.

  Departures: The driver will wait for a maximum of 15 minutes after the scheduled pickup time. If you are delayed, you must contact us immediately.

• Do you provide a tour guide for the attraction transfers?

  We provide reliable private transportation only. An official tour guide is not included, giving you the freedom to explore each landmark independently and at your own pace.

• Are attraction transfer prices one-way or round-trip?

  The prices for all single and combo attraction transfers include both the transfer from your hotel to the destination and your return trip back.

• Can I book a multi-stop tour, or do you only offer single round-trips?

  We offer both! You can choose a direct round-trip to a single attraction, or customize your day with our multi-stop combo routes to visit several top sights in Rhodes in one day.

• How much waiting time is included at each attraction?

  Our routes are carefully designed to give you ample time to enjoy each site. For our standard tours:

  • Rhodes Town Scenic Drive: Enjoy a comprehensive 1-hour drive covering the Medieval Town, New Town & Mandraki, Monte Smith Hill, and the Acropolis of Rhodes.
  • Lindos & Seven Springs: Includes a 2-hour stay exploring Lindos and a 1-hour stay at Seven Springs.
  • Other Combo Routes (Filerimos, Butterflies Valley, Ancient Kamiros): Take your time with a 1-hour stay at each of these beautiful locations.
• Can I be picked up from a different location after my Rhodes Town visit?

  Yes! If you book a transfer to any of the attractions in Rhodes Town, you have the flexibility to request a different pick-up point for your return trip. Simply mention your preferred pick-up point in the Special Requests field during booking.