Frequently Asked Questions
How long before I can book a taxi transfer?
Is it possible to book a transfer and pay in cash?
If I choose to pay in cash for a roundtrip transfer, do I pay the full amount upon arrival transfer?
Can I book a transfer and pay online?
Can I modify my booking?
Can I cancel my booking?
However there is a cancellation policy:
Online Payments: If you cancel up to 24 hours before your scheduled transfer, you are entitled to a full refund. If you cancel less than 24 hours before your scheduled transfer, you are entitled to a refund of 50%. If you cancel less than 4 hours before your scheduled transfer, you are not entitled for refund. Cash Payments: Please let us know if you want to cancel your booking at least 4 hours before your scheduled transfer. If not, you will have to pay the amount of the transfer in full.
How do I know my booking is confirmed? Do i receive an email confirmation?
If you choose to pay online you will receive a confirmation email right after the online payment is completed.
If you choose to pay with cash to the driver you will receive the email confirmation in a few minutes after we review your booking details.
If you do not see the confirmation email please check at your spam / junk email folder.
Are prices per taxi?
Can i request a baby seat or a child booster?
Will my transfer be private or shared?
What pickup time should i specify?
How do i meet the driver?
At the arrivals hall of the Airport or close to your boat at the Port the driver will be holding a sign with your name provided at the booking application.
From your hotel or an address
If the collection point is a hotel, the driver will meet you in the lobby or at the reception or outside the reception of the hotel. If collection point is a private home or apartment, you will have to wait at the point specified at the time indicated in the booking confirmation.
Is there any waiting extra fee if my arrival flight or boat is delayed?
How many passengers and luggage can a vehicle carry?
Maximum number of luggage per taxi
- Examples:
- 6-8 Cabin Suitcases
- 5 Medium Suitcases
- 4 Medium Suitcases + 2 Cabin Suitcases
- 3 Medium Suitcases + 3 Cabin Suitcases
- 2 Medium Suitcases + 4 Cabin Suitcases
- 1 Medium Suitcase + 5-6 Cabin Suitcases
- 3 Large Suitcases
- 2 Large Suitcases + 2 Cabin Suitcases
- 1 Large Suitcase + 2 Medium Suitcases OR 4 Cabin Suitcases OR 1 Medium Suitcase + 2 Cabin Suitcases
- 2 X-Large Suitcases
- 1 X-Large Suitcase + 1 Large Suitcase + 1 Cabin Suitcase OR 1 Medium Suitcase + 2 Cabin Suitcases OR 3 Cabin Suitcases
- Baby strollers, depending on their size can be counted as a suitcase
Average suitcase sizes:
- Small Cabin suitcase: 45cm/18inch * 32cm/13inch * 18cm/7inch
- Large Cabin Suitcase: 50cm/20inch * 36.5cm/14.4inch * 23.4cm/9.2inch
- X-large Cabin Suitcase: 56cm/22inch * 38cm/15inch * 24.5cm/9.5inch
- Medium Suitcase: 60cm/24inch * 43cm/17inch * 26cm/10.5inch
- Large Suitcase: 69cm/27inch * 47cm/18.5inch * 35.5cm/14inch
- X-Large Suitcase: 81cm/32inch * 55.8cm/22inch * 35.5cm/14inch
If you have exsessive luggage please ask for a station wagon taxi at the special requests field of the booking form.
Wind surfing boards or very large objects will not be accepted.
If 1 vehicle has been booked for more than 4 passengers or if your luggage don't fit in a taxi and you haven't asked for a station wagon, you will have to pay the trip for a 2nd taxi.
What kind of cars do you have?
What is a Luxury Transfer Service?
Are your taxis safe of covid19?
Above are some simple answers to frequently asked questions. If you need more information please contact us by:
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