Frequently Asked Questions

You can book a taxi transfer up to 12 hours before your desired transfer time.

Yes, you can book your taxi and pay in cash to the driver. Verification of your personal details may be requested.

You can pay online with your credit/debit card or your PayPal account. All online payments are processed through the secure PayPal environment, the safest way for online payments.

You can modify your booking by contacting us.

You can cancel your booking by applying the cancellation form.
However there is a cancellation policy:
Online Payments: If you cancel up to 24 hours before your scheduled transfer, you are entitled to a full refund. If you cancel less than 24 hours before your scheduled transfer, you are entitled to a refund of 80%. If you cancel less than 2 hours before your scheduled transfer, you are not entitled for refund. Cash Payments: Please let us know if you want to cancel your booking at least 2 hours before your scheduled transfer. If you cancel your transfer and we are not informed at least 2 hours before your scheduled transfer, you will have to pay the amount of the transfer in full.

As soon as you have completed the booking application a confirmation email with all your booking information and details will be send in a few minutes to your email.
If you choose to pay online you will receive a confirmation email right after the online payment is completed.
If you choose to pay with cash to the driver you will receive the email confirmation in a few minutes after we review your booking details.
If you do not see the confirmation email please check at your spam / junk email folder.

All of Our prices are per taxi. One taxi can carry up to 4 passengers including babies and children.

We offer baby seats or child boosters free of charge upon request. You can request up to 2 baby seats or up to 2 child boosters with a total limit of 3.

All our transfers are private and you will be transferred directly to your destination safely without any delays.

For an arrival transfer from the airport please provide your arrival time according to your ticket. If you are going to the airport for your departure, it is advised to be there at least 2 hours before your scheduled departure time but have in mind also the duration of the transfer. Please have a look at the approximate transfer time for your location here.

From the Airport or Port
At the arrivals hall of the Airport or close to your boat at the Port the driver will be holding a sign with your name provided at the booking application.
From your hotel or an address
If the collection point is a hotel, the driver will meet you in the lobby or at the reception or outside the reception of the hotel. If collection point is a private home or apartment, you will have to wait at the point specified at the time indicated in the booking confirmation.

No, there is not an extra fee if your arrival flight or boat is delayed. We monitor flight and ship arrivals to ensure that if there is a change at the time of your arrival our driver will be there when you arrive.

A vehicle can carry up to 4 passengers including babies and children and up to 4 normal sized suitcases and 4 hand bags. If you have excessive luggage, please indicate this at the special requests field at your booking application.

Our fleet consists of Sedan and Station Wagons: Mercedes E Class, VW Passat, Skoda Superb, Skoda Kodiaq, Mercedes S Class.

A Luxury Transfer Service is provided upon request on a Luxury Mercedes S Class with extra cost.

All of our cars are thoroughly sanitised and disinfected after each ride. A face mask is required from both driver and passengers. If you have luggage, you can choose if the driver may help with your luggage or not.