Frequently Asked Questions

How long before I can book a taxi transfer?

Transfer bookings will only be accepted at least 12 hours prior to your pickup time!

Is it possible to book a transfer and pay in cash?

Yes, you can book your taxi and pay in cash to the driver. Verification of your personal details may be requested.

If I choose to pay in cash for a roundtrip transfer, do I pay the full amount upon arrival transfer?

It's up to you! You can pay half upon arrival transfer and half upon departure transfer or the full amount upon arrival transfer.

Can I book a transfer and pay online?

You can pay online via the secure checkout of Stripe with your credit/debit card or Apple Pay, Google Pay and several other supported ways.

Can I modify my booking?

You can modify your booking by contacting us.

You can cancel your booking by applying the cancellation form.
However there is a cancellation policy:
Online Payments: If you cancel up to 24 hours before your scheduled transfer, you are entitled to a full refund. If you cancel less than 24 hours before your scheduled transfer, you are entitled to a refund of 50%. If you cancel less than 4 hours before your scheduled transfer, you are not entitled for refund. Cash Payments: Please let us know if you want to cancel your booking at least 4 hours before your scheduled transfer. If not, you will have to pay the amount of the transfer in full.

How do I know my booking is confirmed? Do i receive an email confirmation?

As soon as you have completed the booking application a confirmation email with all your booking information and details will be send in a few minutes to your email.
If you choose to pay online you will receive a confirmation email right after the online payment is completed.
If you choose to pay with cash to the driver you will receive the email confirmation in a few minutes after we review your booking details.
If you do not see the confirmation email please check at your spam / junk email folder.

Are prices per taxi?

All of Our prices are per taxi. One taxi can carry up to 4 passengers including infants and children.

Can i request a baby seat or a child booster?

We offer baby seats or child boosters free of charge upon request. You can request up to 2 child seats or up to 2 child boosters or 1 child seat and 1 child booster per taxi.

Will my transfer be private or shared?

All our transfers are private and you will be transferred directly to your destination safely without any delays.

What pickup time should i specify?

For an arrival transfer from the airport please provide your arrival time according to your ticket. If you are going to the airport for your departure, it is advised to be there at least 2 hours before your scheduled departure time but have in mind also the duration of the transfer. Please have a look at the approximate transfer time for your location here.

How do i meet the driver?

From the Airport or Port
At the arrivals hall of the Airport or close to your boat at the Port the driver will be holding a sign with your name provided at the booking application.
From your hotel or an address
If the collection point is a hotel, the driver will meet you in the lobby or at the reception or outside the reception of the hotel. If collection point is a private home or apartment, you will have to wait at the point specified at the time indicated in the booking confirmation.

Is there any waiting extra fee if my arrival flight or boat is delayed?

No, there is not an extra fee if your arrival flight or boat is delayed. We monitor flight and ship arrivals to ensure that if there is a change at the time of your arrival our driver will be there when you arrive. f our schedule is very busy and your flight or boat is delayed, we will contact you after your arrival to let you know in case you need to wait a while for the driver.

How many passengers and luggage can a vehicle carry?

Maximum number of passengers per taxi 4, infants and children included.

Maximum number of luggage per taxi

Examples:
6-8 Cabin Suitcases
5 Medium Suitcases
4 Medium Suitcases + 2 Cabin Suitcases
3 Medium Suitcases + 3 Cabin Suitcases
2 Medium Suitcases + 4 Cabin Suitcases
1 Medium Suitcase + 5-6 Cabin Suitcases
3 Large Suitcases
2 Large Suitcases + 2 Cabin Suitcases
1 Large Suitcase + 2 Medium Suitcases OR 4 Cabin Suitcases OR 1 Medium Suitcase + 2 Cabin Suitcases
2 X-Large Suitcases
1 X-Large Suitcase + 1 Large Suitcase + 1 Cabin Suitcase OR 1 Medium Suitcase + 2 Cabin Suitcases OR 3 Cabin Suitcases
Baby strollers, depending on their size can be counted as a suitcase

Average suitcase sizes:

Small Cabin suitcase: 45cm/18inch * 32cm/13inch * 18cm/7inch
Large Cabin Suitcase: 50cm/20inch * 36.5cm/14.4inch * 23.4cm/9.2inch
X-large Cabin Suitcase: 56cm/22inch * 38cm/15inch * 24.5cm/9.5inch
Medium Suitcase: 60cm/24inch * 43cm/17inch * 26cm/10.5inch
Large Suitcase: 69cm/27inch * 47cm/18.5inch * 35.5cm/14inch
X-Large Suitcase: 81cm/32inch * 55.8cm/22inch * 35.5cm/14inch

If you have exsessive luggage please ask for a station wagon taxi at the special requests field of the booking form.
Wind surfing boards or very large objects will not be accepted.
If 1 vehicle has been booked for more than 4 passengers or if your luggage don't fit in a taxi and you haven't asked for a station wagon, you will have to pay the trip for a 2nd taxi.

Book Your Airport Transfer

Taxi Transfers to and from Rhodes Diagoras Airport and throughout Rhodes Island