Terms & Conditions

Each booking is a private agreement between the customer and Rodostaxi. By booking, you agree to our terms and conditions.

• All transfers provided by our taxis and minivans are private.
• Maximum passenger capacity: 4 per taxi and 8 per minivan (infants and children included).
• For 1-4 passenger taxi bookings, a minivan may occasionally be provided depending on availability. If the excessive luggage service is selected, a station wagon or minivan will be automatically allocated.
• The booking price covers the transfer from the agreed pick-up point to the agreed destination. Any additional stops or intermediate destinations requested by the passenger may be subject to extra charges.
• We reserve the right to cancel a booking if a destination is selected with a price that does not match the actual hotel location or address.
• Arrival transfers: Our driver will wait for you to collect your luggage for up to 1 hour after your flight lands (the average time to reach the exit is 30-40 minutes). If you have not appeared by then, we will try to contact you. In case of an unexpected delay, please inform the driver at the arrivals exit or send a message via WhatsApp, and the driver will wait longer. Please present your email booking voucher to the driver before your transfer.
• Departure or Island transfers: Please ensure that you arrive on time at the collection point. The driver will wait for a maximum of 15 minutes after the scheduled pick-up time. If an issue causes a delay, you must contact us immediately.
• Please double-check that the departure date and pick-up time selected in your booking are correct.

• There are no extra charges if your flight arrives with a delay. We actively monitor all flights, and our driver will meet you at the arrivals exit after you collect your luggage.
• In the rare event that your flight is heavily delayed during a very busy schedule, we will contact you upon landing to inform you if a short waiting time is required.

• There is no additional charge for modifying your booking. If you need to change your departure pick-up date or time, requests will be accepted at least 4 hours prior to your originally scheduled pick-up. Please let us know as soon as possible!

• If you cancel at least 4 hours before your scheduled transfer, you will receive a full refund, minus a standard processing fee of €10.00.
• If you cancel less than 4 hours before your scheduled transfer (for a one-way arrival or departure), you are not entitled to a refund.
• If you have booked a round-trip transfer and cancel less than 4 hours before your scheduled arrival, you will receive a refund equal to the value of the return transfer only.
• There are no extra charges if your flight is canceled and rescheduled for the next day! Just inform us as soon as possible.

We thank you for your trust!