Terms & Conditions
Each booking is a private agreement between the customer and Rodostaxi. By booking, you agree to our terms and conditions.
All transfers provided by taxis and minivans are private transfers.
Maximum number of passengers per taxi 4, per minivan 8, infants and children included.
If you have booked a taxi transfer for 1-4 passengers, a minivan may be used depending on how busy we are. If you have booked an excessive luggage service, a station wagon or minivan will be used.
The price of a booking refers to pickup from the agreed point and transport to the agreed destination. Any additional stop or intermediate destination requested by the passenger may be charged extra.
We reserve the right to cancel a booking if you have selected a destination with a price that does not match the actual hotel location or address.
Arrival transfers: Our driver will wait for you to collect your luggage for 1 hour after your flight lands and will try to contact you if you haven't shown up by then (the average time to reach the arrivals exit is 30-40 minutes). In case there is an unexpected problem that takes you longer, please inform the driver at the arrivals exit or send a message via WhatsApp and the driver will wait longer. Please show your voucher you received via email to the driver before your transfer.
Departure or Island transfers: Please ensure that you arrive on time at the collection point. The driver will wait for 15 minutes after the scheduled pickup time. If there is any issue causing a delay, you must contact us immediately!
Please ensure that the departure date and pickup time selected in your booking are correct.
Luggage
If you have selected a taxi and your luggage exceeds the maximum allowance for a comfort car, the Excessive Luggage service will be automatically selected in the booking application. We will then provide a station wagon Taxi or a Minivan to accommodate your needs. The price for the excessive luggage service is €10.00 for one way and €20.00 for a round-trip transfer.
Average suitcase sizes:
- Cabin Suitcase: 45-55cm/18-22inch * 32-40cm/13-16inch * 20cm/8inch
- Medium Suitcase: 65cm/26inch * 45cm/18inch * 25cm/10inch
- Large Suitcase: 75cm/29inch * 50cm/20inch * 30cm/12inch
- X-Large Suitcase: 81cm/32inch * 55cm/22inch * 35cm/14inch
The above sizes are approximate and may vary slightly depending on brands and designs.
If you're unsure about the amount of luggage you'll have, there's no need to specify the number of suitcases. However, if you anticipate having excessive luggage, please select the appropriate service.
Examples of maximum number of luggage per taxi
- 7 Cabin Suitcases
- 3 Medium Suitcases + 2 Cabin
- 2 Medium Suitcases + 3 Cabin
- 1 Large Suitcase + 1 Medium + 2 Cabin
- 2 Large Suitcases + 1 Medium + 1 Cabin
- 1 X-Large Suitcase + 2 Cabin
Examples of maximum number of luggage per minivan
- 7-8 Passengers + 8 Medium/Large Suitcases + 4 Cabin
- 7-8 Passengers + 4 Medium/Large Suitcases + 10 Cabin
- 5-6 Passengers + 10 Medium/Large Suitcases + 6 Cabin
- 5-6 Passengers + 8 Medium/Large Suitcases + 10 Cabin
Baby strollers: If your stroller is bulky when folded, please select the Excessive Luggage service.
Wheelchairs: Please select the Excessive Luggage service for a foldable or non-foldable wheelchair.
Surfboards, special baggage: Please select the Excessive luggage service if you have surfboards, golf clubs, or any other bulky equipment. Any bag or object larger than L + W + H 180cm, including wheels, handles, and packaging, is considered special baggage. Order a Taxi for 1-4 Passengers and select the service. A Minivan will be provided instead, accommodating up to 4 passengers and 2 surfboards or your special baggage.
Flight Delays
There are no extra charges if your flight arrives with a delay. We monitor all flights, and one of our drivers will meet you at the arrivals exit after you collect your luggage
In case your flight is delayed and our schedule is very busy, we will contact you after your flight landing to inform you if you need to wait for a while for our driver.
Change of Departure Transfer Date
There is no additional charge for modifying your booking. If you would like to change your departure pick up date or time, changes will be accepted at least 4 hours prior to your scheduled pickup time! Please let us know as soon as possible!
Cancellation Policy
If you cancel at least 4 hours before your scheduled transfer, you will receive a full refund with a standard fee of €10.00.
If you cancel less than 4 hours before your scheduled transfer and you have booked an oneway arrival or departure transfer, you are not entitled to a refund.
In case you have booked a round-trip transfer and you cancel less than 4 hours before your scheduled arrival, you will receive a refund equal to the value of the return transfer.
No extra charges if your flight is canceled and rescheduled for the next day! Please let us know as soon as possible!
We thank you for your trust!
